Terms & Conditions

What are our terms?


Subsafe Audio, Subsafe Audio Protection, Subsafe Audio Limited, Subsafe Audio Ltd, www.subsafeaudio.com and its derivatives are registered trademarks of Subsafe Audio Limited. Our terms are subject to change at any time and without warning.

1. General

1.1 It is illegal to reproduce any of the images, content or layout featured on subsafeaudio.com and its affiliates without written consent.
1.2 Subsafe Audio uses online payment gateway Stripe for Credit and Debit card transactions. We do not store any of your credit or debit card details. Stripe will not provide any of your personal information, including credit or debit card information to any third party.

All payments made by credit/debit card take 7 days to transfer to Subsafe bank account. Upon receipt of this payment, the status will be updated accordingly.

If the customer pays via credit/debit card or Paypal, a 4% charge will be applied. This will show as “postage & packaging” and is not connected in any way to shipping charges. No orders will be sent until the correct shipping charges have been fully paid.
1.2.1 If orders are placed and full monies have not been received within 14 days of order being placed then the orders will be cancelled without any notification.
1.2.2 Any discounts that were applicable at the time of the order, once order has been cancelled due to full payment not being received, are forfeited and are no longer valid.
1.3 You undertake that all details that you provide to us for the purpose of ordering goods, are correct and that the credit/debit card account are your own and have sufficient funds to cover the cost of the order.
1.4 The Subsafe Audio logo will appear on all orders.
1.5 All design work for backgrounds and/or logos must be already designed and sent to Subsafe Audio prior to the commencement of designing ordered products. Any design work incurred by Subsafe Audio may subject to a surcharge.
1.6 Subsafe Audio maintain the ownership of all designed cutting files and all rights to designed Subsafes. Subsafe Audio maintain the right to not sending any design cutting files to any customer. This is due to Subsafe Audio using the most up to date computer programmes.
1.7 No orders will be commenced until all monies have been paid and the customisation form has been completed and submitted.
1.8 No orders will be placed with the manufacturer until the final proof is signed off via Adobe E-Sign by the customer and Subsafe Audio.
1.9 Any prizes awarded by Subsafe are non–transferable and there is no cash alternative. Subsafe Audio reserves the right to substitute prizes of equal or greater value at any time.

2. Delivery

2.1 Subsafe Audio will complete all orders within 8 weeks from when the final customisation form has been completed and full payment has been received.
For all UK orders a delivery will be made via a 24 – 48 hour courier service. For all orders in Europe up to 6 business days and for all international orders up to 15 business days. Subsafe Audio accepts no liability or responsibility for goods not being signed for at point of delivery.
2.2 All orders are shipped from the UK and relevant shipping charges are advertised on our site, which are accepted once an order is made. Full payment for shipping must be made prior to Subsafes being sent to the customer.
2.2.1 Subsafe Audio may have time away from the office/workshop at various times throughout the year due to trade shows/holidays. This will delay the order and delivery process however Subsafe will update pending customers regarding this.
2.3 All payments are verified against the address in which the debit/credit card is registered to. All orders are dispatched to the address provided in the optional address delivery field. It is your responsibility to ensure that this address is correct at time of order.
2.4 Proofs will be sent via PDF to the customer for any amendments (maximum three times) and manufacturing of orders will not be commenced until the final proof has been signed via Adobe E-sign. Upon digitally signing the customers proof via Adobe E-sign, the customer confirms that you they are satisfied with the final design and fully accepts all work carried out by Subsafe Audio. When the proof is digitally signed, the design will be sent to the manufacturer. Subsafe accepts no liability for any design work approved after this point.
2.4.1 Upon receipt of the final proof via Adobe E-Sign, the customer must ensure that they fully check their proof for any amendments that need to be made i.e. artwork, logo, graphics, text, adjustments etc. The customer must also ensure that they are happy with the placement of any holes or cutouts on their Subsafe. Upon signing of the final proof, the customer is fully happy with their design and any adjustments/amendments/corrections after this will be at the customers expense. Subsafe is not liable/held responsible for any errors or alterations after this point and will not reimburse/refund customers any monies. The customer signs via Adobe E-sign to agree to these terms and conditions.
2.5 The customer has 24 hours upon receipt of their order to notify Subsafe Audio of any defects or damages. Subsafe Audio are not liable for any issues arising after the 24 hour time has lapsed. Any amendments required after the expiration of this time period are not at the liability or responsibility of Subsafe Audio.
2.51 It is the customers responsibility to inform the relevant delivery company of any damages to the received Subsafe. All claims must be brought to our attention via email within 24 hours of delivery for damages. Failure to meet these deadlines will result in a claim application being rejected. Subsafe will not be liable for any communication between the customer and the delivery company.
2.52 After the claim period of 3 days, Subsafe will not be liable for any replacement of any received Subsafe and no monies will be refunded.
2.53 The cost of any sending of products is the responsibility of the customer. This includes sending any Subsafe products back to Subsafe Audio.
2.54 In the event of any damages, all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered and at the address it was delivered to. If the item is moved, repaired or otherwise altered, or if the packaging is not kept, claims, replacements and refunds will be rejected.
2.55 The customer must sign ‘UNCHECKED’ for all parcels that the customer is unable to check when the driver delivers.
2.56 If the box or packaging is clearly damaged on delivery, it is of paramount importance that the customer signs for the delivery as ‘DAMAGED’, otherwise any claim for damage will be refused.
2.6 Subsafe Audio are not responsible for the payment of any import tax incurred by delivery to the customer, both within the UK & overseas.
2.7 All fully ordered, completed and paid Subsafe design PDF’s will be sent once a month to the manufacturer on the last Sunday of every month.
2.8 Subsafe Audio delivery prices are determined by third party brokers i.e. Parcelbroker and Transglobal Express. Prices are very competitive and subject to change at any time. Subsafe Audio use premium delivery companies i.e. UPS, TNT, DHL, FedEx.
2.9 Prior to ordering, the customer must check with Subsafe Audio to ensure that the size required for their subwoofer is the one that is being ordered. Subsafe will not be held responsible for any incorrect order of Subsafe. The customer may have to pay the difference if they order the size below that is ordered. Alternatively, the customer will be refunded if they order a Subsafe that is too large for their required subwoofer. Orders will not be ordered until the correct size of Subsafe is arranged and paid in full.

3. Refunds & Returns

3.1 At this time, you are entitled to a full refund prior to commencement of the production of your order.
3.2 All non customised Subsafe Audio orders will be entitled to a 14 day cooling off period in which they may receive a full refund (minus postage costs).
3.3 In the unlikely event that an order is sent to you in error, Subsafe Audio will cover the cost of rectifying the error.
3.4 Under the Distance Selling Regulations, you are not entitled to a refund due to a “change of mind”.
3.5 It is the customers responsibility to supply Subsafe Audio with the correct dimensions of their subwoofer that they require a Subsafe for. Subsafe hold no responsibility for incorrect dimensions provided.
3.6 In the unlikely event of any returns to Subsafe Audio, no replacements or refunds will be given until the return of ordered Subsafes and delivery to Subsafe Audio.
3.7 All costs of postage to Subsafe Audio are at the expense of the sender.
3.8 There may be slight variations with the material that Subsafe uses in the manufacturing of orders. Any variations in the material is out with the control of Subsafe and no refunds will be given.
3.9 All Subsafes carry an indefinite period for repairs, as long as it is a manufacturing error i.e. The panels come away from the hinge. Repairs will be considered on an individual basis. Repairs will only be carried out by Subsafe if the damage is a manufacturing fault by Subsafe. Repairs will be carried out to the best of our ability. However, at times panels and hinges may not be flush due to residual glue in hinges. Customers are liable for postage costs to Subsafe Audio.

4. Liability

4.1 Subsafe Audio make every effort to guarantee that the information enclosed on the website and websites materials are accurate, up to date and honest. Although assurances are made, Subsafe Audio do not make any warranty that the website is error free or free from infection by viruses, Trojans, worms or anything that might have destructive properties. Should any errors or omissions be found, Subsafe Audio will endeavour to correct them as quickly as practically possible.
4.2 Subsafe Audio does not accept any liability for errors and omissions and reserves the right to amend, update or change the information, specifications and description of listed goods, products, prices and services.
4.3 Subsafe Audio does not accept liability for any indirect or consequential loss arising out of the use of the website or from using any products or services from the website.
4.4 Subsafe Audio will only be liable for direct loss up to a maximum total of the price of the order or service purchased in respect of the claim.
4.5 This above mentioned liability section applies only to the extent permitted by law.
4.6 Subsafe Audio holds no responsibility for incorrect information being provided by either customer or manufacturer of subwoofer or speaker companies. All dimensions provided are taken as being final. No refund will be given for incorrect information provided by a customer or third party person.
4.7 Subsafe Audio are not responsible for the quality of artwork provided by the customer. This includes graphics & logos.
4.8 Subsafe Audio primary function is a protective device to prevent and deter damage happening to equipment.
4.9 Any dimensions submitted to Subsafe is regarded as being final. If the pole aperture requires adjusting after design is signed off via Adobe E-Sign, any adjustments to the aperture dimension will incur a fee of £35 for our manufacturer to manually adjust the size. We can not make the aperture smaller than it has been made.

5. Customisation

5.1 The term “customisation” refers to the “normal” customisation provided by Subsafe Audio. This includes graphics on the panels, logos provided, hole size, hole positioning, cable tidy holes, front and rear holes, length of hinge required.
5.2 Any customisation outwith the “normal” terms of customisation will be subject to a designer charge due to the calculation of the footprint / shape of stacking pole (including speaker shape, lights, etc) is when it is projected on to the Subsafe. This then needs to be amended to accommodate for the thickness of the panels, and in turn a slightly different apex hinge arrangement.
5.3 The designer fee is currently £100 per hour and this will be payable by the customer. Subsafe are not liable for this cost.
5.4 During the printing and assembly process, there may be traces of dust under the lamination of the panels. There also may be traces of adhesive left on the hinge/panels. This does not affect the product and no refunds will be due if this is found.
5.41 Subsafe Standard products do not have a laminate coating on the surface of the material and as such, any scratches that appear on the surface are not the responsibility of Subsafe Audio.
5.42 The surface and underside of any Subsafe Standard may show scratches which, due to the material that it is made from, is easily scratched and will be from the manufacturer and assembly processes. This does not effect the product and no refunds or discounts will apply to any Subsafe.
5.4.3 Subsafe are not liable for any scratches incurred after receipt of order and it is the customers responsibility for care of received Subsafe’s. Any scratches to orders does not effect the product and no refunds or discounts will apply to any Subsafe.
5.5 At the time of ordering, the customer must provide the correct model number of speaker system and, if applicable, correct dimensions to Subsafe Audio. The customer must ensure that the correct dimensions are provided or agree that the manufacturers dimensions are correct.
5.6 Subsafe holds no responsibility or liability for incorrect dimensions provided and no refund will be given. Subsafe Audio will not provide any replacement due to incorrect dimensions provided by the customer. Subsafe will not enter into any debates regarding the submitted form values.
5.6.1 Any discrepancies regarding provided dimensions will be compared against submitted dimensions on the completed customisation form. All values submitted via the customisation form are taken as being final. It is the customers responsibility to ensure that correct dimensions are submitted via the customisation form.
5.7 Any graphics or logos provided by the customer must be in a vector format. The quality of the graphics must be at least 300 dpi. It is the customers responsibility to ensure that the quality is good enough for print.
5.8 Subsafe Audio are not liable if the logo provided by the customer is distorted/hidden/blended with other images/logos on Subsafe panels. Subsafe Audio are not responsible for the customers logo blending in with the graphic/background of the Subsafe that is chosen. It is the responsibility of the customer to ensure that logo design is correct at time of submission. No refunds will be given for aforementioned.
5.9.1 Subsafe Audio will only refine customisation of orders, a maximum of 3 times. Thereafter, charges may be applicable.
5.9.2 Colours may differ slightly between completed Subsafes and customers proofs due to screen resolution.
5.9.3 All Subsafe designs are made to sit flush on subwoofers that are completely square or rectangular. Other shaped subwoofers may result in hinge not sitting completely flush or with gaps showing. All designs are made using the measurements provided by the customer (as per 5.6). Subsafe Audio are not liable for any gaps that appear at the front of ordered Subsafes.
5.9.4 All hinges used in the manufacturing of products are black in colour. At present we do not offer any other colour. No refund will be given for customers who request a refund due to being unaware and wish a different colour.

6. Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Subsafe Audio or the property of their respective owners and is protected by United Kingdom, European Union and United States copyright laws.

7. Additional

These terms and conditions contain the entire agreement between you (the customer) and Subsafe Audio.com relating to your purchase. You are responsible for reading all information in these terms and conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

8. The order tracking system that we use gives the customer an idea of what stage their purchased Subsafe is at.

The stages of order tracking are:

Order Received – This is when the customer has fully paid for their Subsafe and monies have been received.

Customisation Form Completed – The customisation form describing the requirements as per the customer.

Designing your Subsafe – This stage is where the requirements taken from the customisation form are translated onto our designing software to generate a visual representation of the customers ordered Subsafe.

Customer Approval – This stage is when a PDF proof has been sent via “Adobe E-Sign” to be approved. Upon signing digitally, the customer agrees that this is the final design that will be created*. No orders will be sent to the manufacturer until the PDF Proof has been signed off via “Adobe E-Sign”.

Subsafe Being Created – Approved designs have been sent to the manufacturer. Please allow around two weeks for this stage to be complete.

Subsafe Being Constructed – The ordered Subsafe is now being constructed by Subsafe. Please allow one week for completion of the ordered Subsafe.

Order Shipped – The constructed Subsafe has been sent via our preferred shipping carrier. Order tracking numbers will be sent to the customer.

Registered address:

22 Ferguson Avenue
Company No. SC430676